We all need to have these – Difficult Conversations. Most of us avoid it till the point it cannot be avoided anymore. And we all know the delay hurts the organisation and relationships. Joel Garfinkle, an executive leadership coach wrote in this piece in Harvard Business Review and it provides simple framework that will help with those otherwise dreaded moments.
1. Begin from a place of curiosity and respect, and stop worrying about being liked. Give it a thought – are you avoiding the discussion because you are worried about your likablility?
2. Focus on what you’re hearing, not what you’re saying – Help the other person articulate. Spend time listening. It is more likely to give you better understanding.
3. Be direct. But be mindful of culture and personality differences.
4. Don’t put it off. Engage. it is more respectful and productive.
5. Expect a positive outcome. Focus on the long term gain.
Bottom line – do not avoid the tough situations you are aware of. Take it head on.
The article is a great read to help reframe tough talks.
Where I learnt it #212 How to Have Difficult Conversations When You Don’t Like Conflict