“Honesty is a very expensive gift; just don’t expect it from cheap people.” Warren Buffet on Feedback
WePresent is the content play of WeTransfer and has some great articles primarily targeted at creative folks. A recent piece on Feedback under an ongoing series ‘Stuff they don’t tell you’ make a lot of sense for all of us. We are never trained to take feedback with an open mind and humility. We are also not graceful while giving feedback either – unlike what we expect (grace) while receiving them.
Here are the core ideas while dealing with feedback :
1. Establish how much control you have – some clients may need more inputs than others. Understand the need before you set the tone of the engagement.
2. Ensure your own communication is clear – put effort into communication, find supporting data or case studies that explain your point of view, specially when you disagree with the customer. The customer is likely to appreciate that.
3. Pick your battles – you need not win every argument – remember it is the buyers prerogative.
4. Give feedback gracefully – the way you would like to receive them.
‘Communication and humility is Key’ says the article.
The Gift of Feedback https://bit.ly/2U8KeXP