The Future of B2B sales? Make Buying Easy.
Eric Gervet and Steffen Oder authored a report for A T Kearney on The Future of B2B sales. “In a survey of 1600 top sales managers and professionals in a diverse cross section of industries from consumer goods and retail to energy and utilities—including businesses that sell in turn to individual consumers and small businesses” in search of support for their hypothesis that B2B sales has fundamentally changed. The write “…almost all will see a massive shift in bargaining power toward their customers, driven by Internet-fueled market transparency and globalization. all sorts of disintermediation and reintermediation have redefined products and services and reconfigured entire value chains—routinely leading to new entrants and substitutes.”