I keep looking for ‘lessons from Uber’ articles. The lessons below are from Vishwas Aggrawal or Vish, with a 4.99 rating after 5000 rides. (you saw it right). That’s right up there with Six Sigma!
His 7 mantra’s could have been chapters from a Sales Mastery bestseller.
1.Make a 10 second offer, then confirm the deal.
2. Set your own standards everyday
3. It’s always the customer’s first time
4. Give the task to the “yes” part of your brain.
5. We buy with all senses.
6. Use their Name
7. Know your customer spectrum ( and who falls outside of it ).
When you analyse backwards item
7 is right out of the customer persona book.
6. build rapport
5. Be sensitive to sanitize the environment so customers enter a neutral territory and not one smelling of danger.
4. Be the Master of your brain. Go positive.
3. Treat each meeting like a date. Surprise & delight with every opportunity.
2. It doesn’t matter exactly what you are doing (flying a plane or selling insurance or even a mail, proposal, or simply nurturing ) ensure you are giving your best.
1. Set the tone immediately that you are on your customers side.
Go read the article by Neil Pasricha in Fast Company. Link in the first comment.
There are so many interesting ideas out there around driving Uber and Uber drivers that it is not funny. I just may compile a eBook with all the articles sharing genuine ideas that project the attitude and the ability to make the freedom and mini enterprise work for you. ( if there is one out there let me know).
7 customer service lessons from the best Uber driver ever https://bit.ly/2KJs7nc
Podcast featuring Vishwas Aggrawal – https://www.youtube.com/watch?v=1xZROkbrris