We have been making lists of things that machines could never do – like recognize faces, drive cars, play chess and so on. Well, seems that we were wrong.
The jobs however, will move to higher levels of complexity according to this HBR article by Greg Satell – which use everyday examples of banks and travel agencies to elaborate its point of view. Sample this:
‘So the first challenge for business leaders facing a new age of automation is not try to simply to cut costs, but to identify the next big area of value creation. How can we use technology to extend the skills of humans in ways that aren’t immediately clear, but will seem obvious a decade from now? Whoever identifies those areas of value first will have a leg up on the competition.’
The vista of what automation can do is wide open, expanding and will evolve over the next few decades. What we need to focus on are the “areas where they (humans) can deliver the most value by partnering with machines to become more productive” said futurist Dr.James Canton.
Easy overview, though bit dated. Still helps as a starting point for rethinking the future of your organisation.